Customers
Customer promise
Consumers continue to raise their expectations for accessibility and speed. That’s why we work tirelessly to exceed customer expectations in terms of quality, precision, and efficiency.
As a result, we operate seven days a week and have invested in robotic solutions to ensure the highest possible precision. The outcome of this effort includes:
Lightning-fast Time To Market
From the time we receive your items, it takes an average of less than 24 hours before they are available for sale in your online store
> 99.9% order precision
The number of incidents in the entire production line (goods receipt, picking and packing) is on average fewer than 1 for every 1,000 orders sent
Same day shipping
92% of all orders, including weekends, are shipped within 24 hours of the order being placed